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At our customers' homes...
See how our chairs and tables have been given a place in beautiful interiors. Real images, real customers, real stories.
FAQs
Yes, absolutely! If the images of the fabrics or wood colors are not clear, you can always ask for photos of chairs in the desired color or fabric. If we have them available, we will gladly send them to you. Additionally, you are also very welcome to visit our showroom to view the fabrics in person and make your choice. This way, you can confidently choose the perfect combination for your interior.
Yes, it is possible to pay upon delivery. We understand that it's not ideal to pay the full amount upfront for an order that can take 4 to 7 weeks. That's why we offer the option to only pay a 10% deposit for an online order. You can easily pay the remaining 90% upon delivery. This provides security for both you and us.
At Mokani, we believe in a "pay as you go" approach, and we like to make things as easy as possible for you. That's why we usually don't ask for a deposit on orders we expect to deliver quickly – because let's be honest, who really loves paying deposits?
For online orders, we do ask for a symbolic 10% deposit. This is more to confirm the formality of the purchase than to put a dent in your wallet. The remaining amount can be paid upon delivery.
In some cases, such as orders on call or under specific circumstances, we may ask for a (small) deposit. But rest assured, we always try to keep it as simple and painless as possible!
For chair orders, delivery costs €100 within the Netherlands and €150 in Belgium. For tables, delivery costs €150 within the Netherlands and €200 in Belgium. We deliver personally to ensure your order arrives in perfect condition. Would you prefer to avoid delivery costs? You can also pick up the chairs for free in Enschede.
Upon delivery, you can only pay in cash. This is because we work with artisans from countries such as Poland, Romania, and Serbia, where cash payments are often preferred. Therefore, it is more favorable for us to receive our purchases in cash.
In addition, cash payment helps us avoid transaction costs, which is especially important for larger purchases. The 10% down payment can easily be made via iDEAL or credit card, allowing us to prepare everything properly.
We understand that this might be an important concern. Our own delivery service generally places furniture ready for use at the location you've designated, unless stated otherwise with the product or in the order confirmation.
This location must be accessible, however. We generally assume that the location where you want to place the furniture is easily reachable. As the customer, you are responsible for ensuring that the furniture can fit into your premises. A bit of lifting and carrying is not an issue – our delivery staff are strong and experienced! However, let's be realistic, it must be feasible. Please note that any additional costs (such as for a moving lift or a glazier) will be at your expense.
If you live upstairs, there is no lift, the access is too narrow, or there are other special circumstances, please let us know when arranging the delivery appointment. This way, we can take this into account in our planning.
Since all our products are custom-made, it is not possible to return products to us. This applies particularly to products that have been customized to your specific wishes, such as furniture sprayed in a particular color or specially ordered or made for you.
However, we understand that there may be exceptions. In consultation, we can always explore the possibilities and what we can do for you.
Cancelling an order can vary depending on the situation. Therefore, we advise you to contact our customer service department as soon as possible. We can then discuss the options and assist you further.
For some orders, for example if a product has already been put into production or is being or has been custom-made for you, cancellation may no longer be possible or cancellation fees may be charged. This is in accordance with the CBW conditions.
We will always try to find a solution together with you. We are here to help you.
Yes, product changes to your order may be possible if the order has not yet been put into production by our supplier or has not yet been processed in our spray shop. Please contact us as soon as possible to discuss the options. We will do our utmost to accommodate your request, but unfortunately, we cannot guarantee that changes will still be possible.
Preparing for furniture delivery may require several steps to ensure a smooth delivery. Here are some points to consider:
- Be Present: After we contact you to schedule a delivery appointment, it's important that you, or someone else, is home within the agreed time slot. This is necessary to welcome our delivery personnel. If you need to leave during the agreed time slot, please inform our scheduling team so that, upon request, we can call you half an hour beforehand to give you an update on the estimated arrival time.
- Clear the Space: Ensure that the place where the furniture will be located is clear, as well as the path to this location. This makes it easier for our delivery personnel to deliver and place your new furniture without obstacles.
- Help at Hand: Although we usually deliver with two people, it may happen that our driver is alone. In that case, we would greatly appreciate it if you could help with bringing in and placing the furniture.
- Payment: We only accept cash payments for our delivery service. This is because we often work with artisans from countries such as Poland, Romania, and Serbia, where cash payments are preferred. Furthermore, cash payment helps us avoid transaction fees, which is especially important for larger purchases.
The invoice for your order will be included with the delivery or emailed at the time of dispatch. If you need a copy of the invoice at a later date, please feel free to contact us. We will then resend the invoice to your email address.
At our company, quality and customer satisfaction are paramount, which is why we offer a standard 3-month warranty on all our products. We understand the importance of buying with confidence, knowing that your purchase is protected.
This warranty covers any manufacturing defects and materials that do not meet our high standards. Should anything go wrong with your product during this period, we are ready to resolve the issue quickly and to your satisfaction. Whether it's a repair, replacement, or an appropriate solution, we ensure that you are completely satisfied with your purchase.
With us, you can therefore enjoy your new furniture with peace of mind, knowing that we stand behind the quality of our products.
