Name: Mokani Japandi Dining Chair – Linen Upholstery & Dark Walnut Wood
Brand: Mokani
Price: 273.00 CHF
Availability: InStock

Question 1

Can I choose the fabric and wood color myself?

Accepted Answer

Yes, absolutely! If the images of the fabrics or wood colours are not clear, you can always ask for photos of chairs in the desired colour or fabric. If we have these available, we will gladly send them to you. Additionally, you are also very welcome to visit our showroom to view the fabrics in person and make your choice. This way, you can confidently choose the perfect combination for your interior.

Question 2

Can I pay for my order on delivery?

Accepted Answer

Yes, it is possible to pay on delivery. We understand that it is not pleasant to pay the full amount upfront for an order that can take 4 to 7 weeks. That is why we offer the option to only pay a 10% down payment for an online order. You can easily pay the remaining 90% upon delivery. This provides security for both you and us.

Question 3

Do I have to pay a deposit?

Accepted Answer

At Mokani, we believe in a "cash on delivery" approach, and we like to make things as easy as possible for you. That's why we usually don't ask for a down payment for orders we expect to deliver quickly – because let's be honest, who really loves making down payments?

For online orders, we do request a symbolic down payment of 10%; this is more to confirm the formality of the purchase than to make a dent in your wallet. The remaining balance can be paid upon delivery.

In some cases, such as for orders on call or under specific circumstances, we may ask for a (small) down payment. But rest assured, we always try to keep it as simple and painless as possible!

Question 4

What does delivery cost?

Accepted Answer

For chair orders, delivery costs are €100 within the Netherlands and €150 in Belgium. For tables, delivery costs are €150 within the Netherlands and €200 in Belgium. We personally handle the delivery to ensure your order arrives in perfect condition. Would you prefer to avoid delivery costs? You can also pick up the chairs for free in Enschede.

Question 5

How can I pay upon delivery?

Accepted Answer

Upon delivery, you can only pay with cash. This is because we collaborate with artisans from countries such as Poland, Romania, and Serbia, where cash payments are often preferred. Therefore, it is more advantageous for us to receive our purchases in cash.

Additionally, cash payment helps us avoid transaction fees, which is especially important for larger purchases. The 10% down payment can easily be made via iDEAL or credit card, allowing us to prepare everything properly.

Question 6

I doubt the furniture will fit inside. What now?

Accepted Answer

We understand that this can be an important concern. Our own delivery service generally places furniture ready for use at the designated spot, unless otherwise stated with the product or in the order confirmation.

This spot must be accessible. We assume that the location where you want to place the furniture is easily accessible. As a customer, you are responsible for ensuring that the furniture fits into your home. A bit of hauling is no problem – our delivery drivers are strong and experienced! But, let's be realistic, it must be feasible. Please note that any additional costs (such as for a moving lift or a glazier) are at your expense.

If you live on an upper floor, there is no elevator, the access is too narrow, or there are other special circumstances, please let us know when making the delivery appointment. This way, we can take this into account in our planning.

Question 7

Can I return?

Accepted Answer

Because all our products are custom-made, it is not possible to return products. This applies in particular to products that have been customized to your specific wishes, such as furniture painted in a specific color or specially ordered or manufactured for you.

However, we understand that there may be exceptions. We can always discuss the possibilities and how we can assist you.

Question 8

How do I cancel an order?

Accepted Answer

Canceling an order can vary depending on the situation. We therefore advise you to contact our customer service department as soon as possible. We can then discuss the possibilities and assist you further.

For some orders, for example if a product has already been put into production or is being or has been specially made for you, cancellation may no longer be possible or cancellation fees may be charged. This is in accordance with the CBW conditions.

We will always try to find a solution together with you. We are here for you and are happy to help you further.

Question 9

Can I still change products in my order?

Accepted Answer

Yes, product changes in your order may be possible if the order has not yet been put into production by our supplier or has not yet been processed in our spray booth. Please contact us as soon as possible to discuss the options. We will do our utmost to accommodate your request, but unfortunately, we cannot guarantee that changes are still possible.

Question 10

How can I prepare for furniture delivery?

Accepted Answer

Preparing for furniture delivery may involve several steps to ensure a smooth process. Here are some points to consider:

Be Present: After we contact you to schedule a delivery appointment, it's important that you, or someone else, is home within the agreed-upon time slot. This is necessary to welcome our delivery personnel. If you need to leave briefly during the scheduled time window, please inform our planning department so we can call you half an hour beforehand upon request to provide an update on the estimated arrival time.
Clear Space: Ensure that the area where the furniture will be placed is clear, as well as the path to this location. This makes it easier for our delivery personnel to deliver and position your new furniture without obstacles.
Help on Hand: Although we usually deliver with two people, it may happen that our driver is alone. In that case, we would greatly appreciate it if you could assist with bringing the furniture inside and positioning it.
Payment: We only accept cash payments for our delivery service. This is because we often work with artisans from countries such as Poland, Romania, and Serbia, where cash payments are preferred. Furthermore, cash payment helps us avoid transaction fees, which is especially important for larger purchases.

Question 11

Where can I find my invoice?

Accepted Answer

The invoice for your order will be included with the delivery or emailed at the time of dispatch. If you need a copy of the invoice at a later date, please feel free to contact us. We will then resend the invoice to your email address.

Question 12

What kind of warranty do you offer?

Accepted Answer

Quality and customer satisfaction are our top priorities, which is why we offer a standard 3-month warranty on all our products. We understand the importance of buying with confidence, knowing that your purchase is protected.

This warranty covers any manufacturing defects and materials that do not meet our high standards. Should anything go wrong with your product during this period, we are ready to resolve the issue quickly and to your satisfaction. Whether it's a repair, replacement, or an appropriate solution, we will ensure you are completely satisfied with your purchase.

With us, you can enjoy your new furniture with peace of mind, knowing that we stand behind the quality of our products.

Mokani Japandi Dining Chair – Linen Upholstery & Dark Walnut Wood

Showroom in Uithoorn

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